![]() ![]() It is very important that a negative review does not sit out on the internet with no response.įortunately, there is a way to receive an alert as soon as a review is posted. However, you want others looking through your reviews to see that when a customer is dissatisfied, your business will reach out to fix the situation – even when the review is unfair. Poor reviews especially need attention, and your company should try to make contact with the disgruntled customer and, if possible, take the discussion offline. It is important to quickly acknowledge reviews, both the good ones and the bad ones. Once you are actively promoting reviews, you need to know when reviews are posted so that you can respond to them. How to Be Alerted When You Do Receive Reviews The easier you make it for people to provide reviews, the more reviews that will begin to come in.ģ. This makes it much easier for your customers to respond with feedback without having to search for your business on Google. You will receive a very short URL that you can copy and paste to your company’s website, emails, invoices, email signatures, business cards, and other materials. With bitly, just paste in your URL and click on Shorten. Then open up a URL shortening service such as bitly so that you can shorten that URL. ![]() Once you are on your company’s map page, copy that URL. This reason you need to go to Google maps is simple: at the bottom of your company listing in Google maps, there is a link to post a review of your company. To get a URL to promote to your clients, start by searching for your company from within Google maps (). Google My Business web pages do not offer a way to directly request a review from a customer. Trying to get great reviews can be tricky. How to Encourage Customers to Share Reviews With more and more people depending on the internet for reviews of everything from cell phone plans to home repair services, it is important that your company have reviews from real customers posted on Google.Ģ. If you are still new to Google My Business or just don’t have very many reviews yet, you will want to start requesting reviews from your customers. ![]() Note that this also allows you to select one of three basic views: All, Replied (that would be, of course, reviews you have already replied to), and Haven’t Replied (which would be the reviews that you haven’t posted a reply to yet). This will open up a dedicated review page that allows you to write and edit constructive responses. You’ll find a link to Reviews on the left-hand side of the dashboard (it has a star icon beside it). This allows you to, among other things, see and respond to the feedback your clients have provided through Google reviews. Login, and once you are in, you can see your own My Business page. In order to both see and manage your Google My Business reviews, you need to pay a visit to this site:. However, in order to get the most out of the review tools, you need to know (1) how to find your reviews, (2) how to encourage customers to share reviews, and (3) how to be alerted when you do receive reviews. Included in Google My Business are tools to help you manage customer reviews. Google My Business is an excellent tool for establishing and tracking your company’s online presence. ![]()
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